WhatsApp replies
The usual questions get a ready answer. When needed, the chat goes to a person on your team.
Straight answers
For the usual questions and for bookings, reservations or orders, depending on your business. Complaints and anything off-script go to a person.
Before switching it on, we map with you where the chat changes hands. The article on WhatsApp chatbots shows how this works.
For the admin side: hours, services and appointment requests. The automation never gives health advice or screens symptoms. Health data needs its own review first.
Clinical questions go straight to the licensed professional. The safeguards are in the article AI for clinics.
The official WhatsApp fee, paid by you directly to Meta, on your own account. And subscriptions to other companies’ tools, when your business already uses them. All of it is listed separately in the proposal.
You stay in control: access is by permission and there is always a way to reach a person. What Meta charges is explained in WhatsApp Business API pricing.
Price and what is included
Included in Lotaloja Atende, at US$ 407 a month plus a one-time US$ 519 setup (in Brazil, R$ 2,190 plus R$ 2,790). You pay the official WhatsApp fee directly to Meta, on your own account. See the package
One person from your business to approve each step, plus your business details, such as prices and hours. When we need to get into one of your accounts, you invite us through Google or Instagram itself. We never ask for passwords.
Six questions and three minutes, with your Google account. You get a written list of the tasks that can be automated and decide what comes next.